FREQUENTLY ASKED QUESTIONS

Find quick answers to your questions below...
Order Status
• How do I change quantities or cancel an item in my order?
My Account
• How do I create an account?
• How do I edit my account information?
• I forgot my password.
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I find my product?
• How do I navigate the site?
EXPERIENCES - Additional Support
• Does my child need a VIP Experience purchase to participate?
• Do I have to attend the VIP Experience? Can I purchase a VIP Experience for someone else?
• What happens if the Point of Contact for my experience can no longer attend or his/her information changes?
• How will my VIP Experience be delivered?
• Can I purchase VIP Experiences on site?
• What if the VIP Experience can't happen?
• What are the general rules and requirements for VIP Experience participation?
• Where and how do participants check-in onsite?
• How can you communicate with the VIP Experience Brand Ambassador after check-in at the venue?
• What happens if a VIP Experience participant is running late?
• What is the refund policy for VIP Experiences?
• General